From high-quality home appliances to exceptional customer service, we strive to provide the best experience for our customers. As you navigate through our product offerings, you may have questions about our appliances, services, or policies. That’s why we’ve compiled a list of product support frequently asked questions to help guide you through your purchase journey. So, let’s get started!

Top Frequently Asked Questions

How do I reset my Miele front load washer?

If your Miele washing machine is not functioning correctly, you can reset it by pressing on the “Reset” button on the front of the appliance. This will recalibrate the electronics and get your appliance to work properly again.

Why has my Miele washing machine stopped working?

There are 2 possible causes why your Miele washing machine has stopped working. The first possible reason is that the machine may not be plugged in properly or there may be an issue with the power socket. Check that the socket switch is on and that the plug is fully pushed into the socket. To check if the socket is working, test it with a working appliance. It may be worthwhile checking the fuse in your plug too. Use a fuse from a working appliance. Make sure it’s a brown 13-amp one. The other possible reason is the fuse box has been switched off. Check your main fuse box to see if all the switches are up.

Why won't my washing machine finish its cycle?

Some of the most common faults that will make your Miele washing machine stop mid cycle include thermostat failure, problems filling up with water for the rinse cycle, or even pump problems that prevent your washer from draining. One thing that you can check yourself is the lid switch.

Why are my clothes still wet after spinning?

If your clothes are still wet after a spin cycle, there may be a problem with the drain hose and drain pump. Check to see if there are any clogs or kinks in the hose. It could have also been positioned incorrectly from previous repairs.

Can you use your own detergent in Miele washing machines?

Miele laundry detergents have been specifically formulated to work harmoniously with Miele washing machines. They are highly concentrated, meaning less packaging per washing cycle. However, you can use your choice of laundry detergent in your laundry appliance. Simply add this via the detergent drawer.

What does F20 mean on a Miele washing machine?

The F20 fault on a Miele washing machine indicates that there is a water fill problem. This may be related to the FloodSafe device connector located on the inlet water hoses. A fault here will activate the shut-off mode to the water flow at cerrtain times during the wash cycle.

What does F11 mean on Miele washing machine?

The F11 fault on a Miele washer indicates that there are difficulties in water drainage. To fix this problem, you will need to check the drain hose for any clogs or blockages.

What is f14 error code?

The F14 fault on a Miele dishwasher indicates that there is a problem with the heater pressure switch, which can cause the appliance to overfill. This will most likely require a technician to fix the appliance.

What is TwinDos care?

TwinDos Care is the cleaning agent for the TwinDos dispensing system found in Miele washing machines. Over time, your washing machine may be prone to detergent drying in parts of your appliance and can result in blockages. This is where the TwinDos Care comes in. TwinDos Care helps to clean the system and ensure optimal performance of your Miele washing machine.

Do you take the plastic off Miele dishwasher tablets?

Miele dishwasher tablets are designed to be used in any dishwasher that can accept tablets. They are specifically designed with a Miele dishwasher in mind. You do not need to remove the wrapping on the tablets as the plastic will melt away during the dishwasher cycle.

Can you use ground coffee in a Miele coffee machine?

Yes, Miele bean-to-cup coffee machines have a chute for freshly ground coffee beans. This can be used to make a second type of coffee of your choice.

Does Miele coffee machine have a water filter?

Miele coffee machines do not have a water filter.

Are Miele coffee machine parts dishwasher safe?

Yes, thanks to ComfortClean, Miele coffee machine parts are dishwasher safe. These parts include the drip tray, water container and waste container, which are easy to remove. The efficient cleaning functions guarantee hygiene and excellent coffee flavour.

What are Miele cleaning tabs for?

Miele Cleaning Tabs are specially formulated to clean Miele coffee machines. The cleaning tabs thoroughly removes coffee oils and coffee residues that stay behind during the coffee brewing process.

How do I look after my Miele washing machine?

There are a number of steps you can take to maintain your Miele washing machine. Firstly, we recommend running an empty cycle at a minimum of 75ºC with a little bit of detergent. This will remove any scruds. Besides that, a monthly cleaning of the detergent drawer is also recommended. Over time, detergent and fabric softener can build up in the tray, which can affect the cleaning performance of your appliance. In addition, every washing machine has a lint trap that needs regular cleaning. This should be done every other week to ensure optimum performance of your appliance. The door should also be wiped clean regularly with a hot soapy cloth to clean off mould and scrud.

Do washer dryers actually work?

Washer dryers are a great option, especially for those living in a small space. Not only are they space-saving, they are also time-saving too because you get two appliances in one.

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  • Free Discovery Product Demonstrations

    Miele Experience

    Thursday 08th September 2016

    At 10:30 am - 12:00 pm



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